The self-service MyEnroll360 portal is an easy and efficient way for plan administrators to process COBRA qualifying event notices. The portal is available for users to enter qualifying event details 24 hours a day, 7 days a week.
A plan administrator enters data into MyEnroll360 with respect to a qualifying event, and completion of the data entry instructs Cobra Control Services to send a COBRA qualifying event notice to the applicable employee, former employee, and/or dependents.
Before a COBRA qualifying event letter is printed and mailed to a new COBRA-eligible individual, the plan administrator and their designee(s) receive an email to confirm the details of the qualifying event. The plan administrator has until 8:00AM (Eastern Time) the following business day to notify CCS of any changes needed to the information in the qualifying event letter. This email confirmation gives the plan administrator time to correct any data entry mistakes that were made while processing the qualifying event in MyEnroll360, before the letter is mailed.
Since starting this service enhancement, CCS has received dozens of requests to correct the individual’s MyEnroll record. Some of the corrections have been minor errors such as misspellings of the individual’s name. However, CCS has also received requests that if left uncorrected could potentially have been costly to the employer. Examples of these mistakes include: keying errors in the mailing address which may prevent the Notice from being properly delivered to the individual; changes in premium rates that were not yet reported to CCS; changes to the loss of coverage and COBRA start dates; and changes to the qualifying event reason (which impact the duration of COBRA eligibility).
For more information about launching and reviewing a QEL through MyEnroll360, contact your account manager or email service@cobracontrol.com.
