Now that the BAS Help Center and Ally, our smart new AI assistant, are officially live, you’ve got an easier, faster way to get answers about your benefits—any time, anywhere.
Whether you’re managing enrollment, handling life events, working with your FSA, or using the MetLife Legal Plan, Ally and the Help Center are here to simplify your experience.
What Can Ally + the Help Center Help With?
- Guiding you through enrollment and qualifying life events
- Understanding COBRA coverage options and appeal procedures
- Helping you use FSA accounts, including claims and reimbursements
- Providing support and payment guidance for the MetLife Legal Plan
- Assisting with MyEnroll360 login, navigation, and general help
It’s all there—organized, searchable, and constantly improving.
How to Get Started (In 3 Easy Steps)
Step 1: Head to the Help Center
Or look for Ally’s chat icon on:
- Branded client sites
Step 2: Ask Ally a Question
Once the chatbot opens, type something like:
💬 “How do I update my coverage after a life event?”
💬 “How long do I have to appeal a COBRA termination?”
💬 “What do I need for FSA reimbursement?”
💬 “How do I pay for my MetLife Legal Plan?”
Ally will instantly respond with relevant, expert-reviewed help content or offer a quick next step.
Step 3: Explore Help Center Categories
Prefer to browse? You can explore articles by category:
- MyEnroll360 Login
- Enrollment
- Flexible Spending Account (FSA)
- COBRA
- MetLife Legal Plan
- ACA
- User Guide
- More to come—new topics are added regularly!
Each article is written or verified by BAS experts, so you know the information is clear, correct, and actionable.
Smart Tips for a Smooth Experience
- Use specific keywords like “add dependent” or “FSA claim”
- Ally is available 24/7—even on nights, weekends, and holidays
- Ally can help escalate your issue if a human follow-up is needed
- Our content grows over time—based on your feedback and real needs
📣 Who Should Use This?
Everyone who uses MyEnroll360. Whether you’re an employee trying to make a coverage change, an HR admin prepping for open enrollment, or a broker with a quick client question, this tool is built for you.
Ready to try it?
Visit the Help Center now and ask Ally your first question.
Benefit Allocation Systems (BAS) provides best-in-class, online solutions for: Employee Benefits Enrollment; COBRA; Flexible Spending Accounts (FSAs); Health Reimbursement Accounts (HRAs); Leave of Absence Premium Billing (LOA); Affordable Care Act Record Keeping, Compliance & IRS Reporting (ACA); Group Insurance Premium Billing; Property & Casualty Premium Billing; and Payroll Integration.
MyEnroll360 can Integrate with any insurance carrier for enrollment eligibility management (e.g., Blue Cross, Blue Shield, Aetna, United Health Care, Kaiser, CIGNA and many others), and integrate with any payroll system for enrollment deduction management (e.g., Workday, ADP, Paylocity, PayCor, UKG, and many others).
This article is for informational purposes only and is not intended as legal, tax, or benefits advice. Readers should not rely on this information for taking (or not taking) any action relating to employment, compliance, or benefits. Always consult with a qualified professional before making decisions based on this content.
