Email Verification Process

Posted by BAS - 19 April, 2012

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BAS' MyEnroll.com contains personal information that may be subject to the privacy and security requirements of the Health Insurance Portability and Accountability Act (HIPAA). Because some employers request BAS to use participants' email addresses for benefit enrollment, BAS considers confirming a valid identity on an email as a vital step in maintaining individuals' privacy. As part of BAS' enhanced security requirements, each individual must validate their email address to authenticate access to personal information.

When an individual's email address is entered for the first time in MyEnroll.com through the New Hire Wizard or when edited in an existing profile, a validation process is initiated. This process begins with an automated benefits enrollment notice sent by MyEnroll Services to the newly entered email address. The email notifies the recipient that the email address has been updated and requires the recipient to verify the email. By clicking on the secure, private email verification screen contained in the message, the recipient can complete the verification process.

Once in the Secure, Private Email Verification Screen, the owner of the email address will be required to complete several fields of information: (Last Name, Last four digits of their Social Security Number, Home Zip Code, Date of Birth and the Authentication Code contained in the message). In addition, they will be required to type text from an image provided. The personal information entered will be compared against the personal data stored in their benefits demographic profile. If the verification has been successfully completed, a message be displayed indicating that their email is now part of their record and no further action will be required.

However, if any of the requested information that has been entered is not an exact match to the data stored in their personal profile within the MyEnroll.com, a message will be displayed. The message will indicate that the verification was not successful advising them to check the data entry items and to retry. If after several unsuccessful attempts, the owner should contact BAS for resolution using the 800 number provided in the Notice email.

Topics: MyEnroll360 Security


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