Confirmation of Qualifying Event Email Helps Prevent Employer COBRA Mistakes

Posted by BAS - 19 July, 2012


The self-service portal is an easy and efficient way for plan administrators and their designees to process and launch COBRA qualifying event notices. The portal is available for users to enter qualifying event details 24 hours a day, 7 days a week.

A plan administrator and the administrator's designee enters data into with respect to a qualifying event, and completion of the data entry instructs Cobra Control Services to send a COBRA qualifying event notice to the applicable employee, former employee, and/or dependents.

A new enhancement to the process of launching a COBRA qualifying event letter has greatly reduced data entry mistakes. Now, before a COBRA qualifying event letter is printed and mailed to a new COBRA-eligible individual, the plan administrator and their designee(s) receive an email to confirm the details of the qualifying event. The plan administrator has until 8:00AM (Eastern Time) the following business day to notify CCS of any change(s) needed to the information in the qualifying event letter. This email confirmation gives the plan administrator time to correct any data entry mistakes that were made while processing the qualifying event in, before the letter is mailed.

Since starting this service enhancement, CCS has received dozens of requests to correct the individual’s MyEnroll record. Some of the corrections have been minor errors such as misspellings of the individual’s name. However, CCS has also received requests that if left uncorrected could potentially have been costly to the employer. Examples of these mistakes include: keying errors in the mailing address which may prevent the Notice from being properly delivered to the individual; changes in premium rates that were not yet reported to CCS; changes to the loss of coverage and COBRA start dates; and changes to the qualifying event reason (which impact the duration of COBRA eligibility).

We are pleased that this service enhancement is producing such great results in such a short period of time. For more information about this service, contact your account manager or email



Topics: MyEnroll360 Feature

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