Employees received clearer education on legal plan access, covered service examples, estate planning tools, and attorney network resources.
Employer Voluntary Benefits Program METLIFE LEGAL PLANS ADMINISTRATION CLIENT
Voluntary Benefits
MetLife Legal Plans Administration — Legal Support for Life Events, Estate Planning, and Employee Enrollment
Legal plan benefits are underutilized because employees don't know how to access attorney resources when they need them — enrollment communications alone don't close that gap. BAS administers MetLife Legal Plans with coordinated enrollment, communications, and ongoing support so employees get legal help without HR managing each request.
Nationwide attorney network access through MetLife Legal Plans
Legal support for life events, estate planning, and financial matters
Optional identity and fraud protection plan support
WHAT BAS SUPPORTS
MetLife Legal Plans Scope
- Employee Enrollment Election tracking and plan access coordination
- Legal Plan Education Covered service guidance and attorney access instructions
- Covered Service Guidance Life event, estate planning, and financial matter support
- Identity Protection Option Administration for optional fraud protection plan
- Billing Coordination Plan elections, billing records, and employer reporting
18,000+ Network attorneys available
Unlimited Attorney consultations for covered matters
Digital Estate planning tools included
No Min. Enrollment flexibility
Why Outsource
Voluntary Legal Benefits Underperform When Employees Don't Understand How to Use Them
Without structured administration, employees miss the value of legal plan access, and HR ends up fielding questions it shouldn't answer.
Without BAS Unmanaged Legal Benefit Rollout Confusion, missed value, and HR overload
- Employees do not know what legal matters are covered
- HR is pulled into plan questions it should not answer
- Enrollment and billing coordination are handled manually
- Legal plan and identity protection messaging becomes confusing
- Employees face life events without understanding available legal support. Attorney access, estate planning tools, and covered services go underused
With BAS Structured Legal Plans Administration Clear education, structured workflows, and role clarity
- Enrollment, communication, and plan education structured through BAS workflows
- Employees receive structured guidance on accessing legal support when life events require attorney consultations, estate planning, or legal assistance
- Employers can offer legal and identity protection benefits without becoming the service desk
- Billing and plan administration coordinated through defined processes
- Brokers and consultants stay informed during rollout and ongoing support
MyEnroll360 in Action
Every Legal Plan Workflow Connected.
Every Legal Plan Workflow Connected.
No Enrollment Gaps. No Confused Handoffs.
Legal plan administration depends on coordinated workflows across employer setup, employee enrollment, voluntary benefit communications, billing coordination, plan access instructions, and support routing. BAS connects these workflows so employees understand how to access MetLife Legal Plans resources and navigate the benefit when life events require it, as part of our Specialized Program Administration services.
- Employee enrollment, communication, and plan access workflows stay connected
- Legal plan and identity protection messaging remain distinct and clear
- Employers and brokers receive administration support without becoming legal-service intermediaries
What We Administer
Built to Make Legal Benefits Easier to Offer and Use
Legal Plan Enrollment
Employee elections, enrollment support, and plan access coordination administered through structured BAS workflows.
Covered Service Education
Clear communication about covered legal matters, attorney network access, and how to use available plan resources.
Estate Planning Access
Employee education on digital estate planning tools, will services, and document support available through the plan.
Identity Protection Option
Administration support for optional identity and fraud protection plan alongside legal plan enrollment and communications.
Administrative Scope
What BAS Supports for MetLife Legal Plans
BAS supports the administration layer around MetLife Legal Plans while MetLife provides the legal plan network, coverage, attorney access, and identity protection resources.
Responsibility Area What BAS Handles
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Employer Plan Setup Support
BAS coordinates with employers to set up MetLife Legal Plans enrollment, confirm plan details, and prepare employee communications.
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Employee Eligibility and Enrollment Coordination
Eligibility confirmation and voluntary benefit elections administered through structured enrollment workflows.
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Voluntary Benefit Election Tracking
Legal plan and identity protection elections tracked and recorded without requiring employer manual follow-up.
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Legal Plan Communication Support
Employee communications about plan availability, enrollment windows, and benefit access distributed through structured BAS workflows.
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Covered Service Education
Education around covered legal matters, estate planning tools, attorney network access, and member website directions provided to employees.
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MetLife Plan Access Instructions
Employee guidance on how to access MetLife Legal Plans resources, including member website, client service center, and attorney network directions.
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Identity Protection Plan Communication
Optional identity and fraud protection plan positioned distinctly from legal plan communications to avoid messaging confusion.
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Billing Coordination
Legal plan elections, billing records, and employer reporting coordinated through defined administration processes.
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Broker / Consultant Coordination
Brokers and consultants supported through setup, communications, enrollment, and ongoing administration workflows.
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Employee FAQ Routing
Plan-specific employee questions routed to appropriate MetLife resources rather than back to HR or employers.
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Retiree Continuation Support
Retiree continuation support coordinated where applicable through defined administration workflows.
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Employer Reporting and Administration Support
Employer reporting and ongoing administration support maintained through defined voluntary benefits administration workflows.
How It Works
From Benefit Rollout to Employee Legal Support
Employees gain access to legal plan resources through structured enrollment, education, and plan-access workflows administered by BAS and supported by MetLife Legal Plans.
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Employer Legal Plan Offering Prepared for Rollout
Plan details, enrollment window, and communication strategy confirmed with employer before employee rollout begins.
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Employees Receive Plan Communications and Covered Service Guidance
Employees receive communications explaining covered services, attorney network access, estate planning tools, and how to navigate the plan for common life events.
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Employees Enroll and Receive Plan Access Instructions
Elections captured through MyEnroll360 and plan access instructions provided, with employees directed to MetLife member website, attorney network, and client service center.
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Employees Connect With Legal Resources When Life Events Occur
Enrolled employees access network attorneys, estate planning tools, and covered legal resources for planned and unplanned life events: home transactions, family matters, financial disputes, and more.
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Billing, Reporting, and Employee Support Continue
Billing coordination, employer reporting, broker visibility, and employee FAQ routing maintained through ongoing administration workflows, so the benefit stays accessible when employees need it.
Plan Access & Role Clarity
Legal Benefits Administration Without Turning HR Into the Legal Help Desk
Legal plan administration requires clear employee education, accurate plan access instructions, and defined role boundaries. BAS administers enrollment and communications so employers don't become legal advisers, and employees know exactly where to turn when life events require legal support. MetLife Legal Plans provides attorney network access and covered legal services.
- Covered service education so employees understand what the plan covers before a life event arises
- Plan access instructions directing employees to MetLife attorney network and resources, not back to HR
- Identity protection kept distinct from legal plan coverage in all employee communications
- BAS administration role, MetLife coverage role, and employer boundaries clearly maintained throughout
BAS administers enrollment, communication, and plan access support. MetLife Legal Plans provides legal plan coverage, attorney network services, and covered legal advice. BAS does not provide legal advice.
Risks When Administration Breaks Down
Employees Don't Know What's Covered
Without structured education, employees skip the benefit entirely and HR absorbs plan questions.
HR Becomes the Legal Help Desk
No structured routing means employees direct coverage questions to HR instead of MetLife resources.
Legal and Identity Messaging Blurs
Without distinct communications, employees conflate legal plan coverage with identity protection benefits.
Enrollment and Billing Disconnected
Manual coordination of elections and billing records creates gaps in plan administration visibility.
Broker Rollout Unsupported
Without defined support workflows, brokers and consultants lack visibility during setup and ongoing administration.
Client Outcomes
Legal Plan Administration Moved Out of One-Off Questions and Into Structured Benefit Workflows
HR teams reduced one-off legal plan questions by routing employees through structured communications and MetLife plan access instructions.
Employer Voluntary Benefits Program METLIFE LEGAL PLANS ADMINISTRATION CLIENT
Legal plan enrollment, billing coordination, and employer reporting moved into a defined voluntary benefits administration workflow.
Employer Voluntary Benefits Program METLIFE LEGAL PLANS ADMINISTRATION CLIENT
Operational Proof
Where Legal Plan Administration Breaks, and How It's Resolved
Coverage Education Failure
Employees Don't Understand What the Plan Covers
Benefit goes unused because employees can't navigate coverage.
BAS Structures Coverage Education and Plan Access Instructions
- Education on covered services, attorney network, and estate planning tools distributed to employees
- Plan access instructions direct employees to MetLife member website and client service center
HR Routing Failure
HR Becomes the Legal Plan Help Desk
No structured routing means HR absorbs plan questions it cannot answer.
Employee Questions Routed to the Appropriate MetLife Resources
- Structured communications route plan-specific questions away from HR
- MetLife client service center and member resources positioned as primary employee support channels
Enrollment & Billing Failure
Enrollment and Billing Are Disconnected
Manual coordination creates gaps in election and billing records.
Elections, Billing Records, and Reporting Coordinated Through Defined Workflows
- Legal plan elections and billing records maintained through structured administration workflows
- Employer reporting and broker visibility coordinated without manual gaps
Common Questions
MetLife Legal Plans — Frequently Asked Questions
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BAS supports the administration layer around MetLife Legal Plans, including employer plan setup, employee enrollment, voluntary benefit election tracking, covered service education, billing coordination, identity protection option communication, and employer reporting. MetLife Legal Plans provides legal plan coverage, attorney network access, and covered legal services.