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Entering a New Dependent Day Care FSA Claim
Below you will find a step-by-step guide for filing a dependent day care claim online.
Logging into MyEnroll.com

Visit www.MyEnroll.com using the Internet browser of your choice (Firefox, Chrome, etc.).
 
Next, enter your User Name and Password, and click Sign In. Note: If this is your first time logging into www.MyEnroll.com, you will be required to complete the security questions before accessing the system to manage your claims.
 
Forget your User Name and/or Password? Just click Forgot User Name or Password and follow the instructions provided to receive your login credentials. 
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Accessing the FSA Claims Online Entry System

After you have logged in, you will be directed to the Employee Profile Page.
 
Using the menu, select Enter FSA Claims Online from the Flex Spending Accts. section.
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Entering a New Dependent Day Care Claim

Click on the Start New Claim button to begin.

Note: On the FSA Claims Entry screen, you can also click on tabs to view claims that are pending submission as well as your submitted claims history.
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Adding a Dependent Day Care Expense to Your Claim

You will now see the FSA Claims Entry - Enter Expenses screen.

Click on the Enter Dependent Day Care Expense button to begin adding individual expenses to your claim.
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Providing Expense Details
1. Select the claimant using the drop-down box. If the dependent is not listed in the drop-down box, click on the Add Dependent button.
2. Enter the Dates of Service. A calendar tool is available to help you accurately populate these fields.
3. Using the drop-down box, select the provider associated with your expense. If the provider is not listed, you can also click on the Search Provider button to find your provider's name. Enter the nine-digit Social Security or Tax Identification Number (TIN) for your day care provider or you can also search for your day care provider's name.
  • If you search for a provider who is listed in MyEnroll.com, the provider's name will appear in the results menu. Click on the name in the results menu to add the provider to your claim.
  • If you search for a provider who is not yet listed in MyEnroll.com, you will receive a "No Providers Matched your Search" message. You will need to type the Social Security Number or TIN for the provider and the provider's name. Then, click on the Use what I have typed button.
4. The Expense Type will automatically populate with Dependent.
5. Enter the dollar value of the expense that you are claiming.
6. When you have entered all of the above information:
  • If you'd like to add additional expenses click on the Save & Enter Another button.
  • If you are finished, click on the Save & Close button.
  • You can also clear all fields and start over by clicking on the Clear Fields button.
  • Or, click on the Cancel button to close the window and return to the previous screen. 
Helpful Tip: As you submit claims, the associated providers will be stored in the drop-down list to make future submissions even faster and more convenient.
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Claims Entry Options
After providing your expense details, you will be directed back to the FSA Claims Entry - Enter Expenses page, where you can see your newly added claim. From this page, you can complete the following options:
 
B. Enter Dependent Day Care Expense Click on this button if you forgot to list one of your expenses.
C. "Delete" Click on this link only if you want to remove the claim information
D. "Edit" Click on this link to update the claim information.
E. Upload Claim Receipts to Attach to Your Online Submission Click on this button to include receipts and other supporting documentation with your claim.

(See step below for instructions on uploading claim receipts.)
F. Print a Claim Form to Fax or Mail Your Claim Receipts Click on this button to print your claim form and attach receipts to the printed copy. This submission should be sent via fax or USPS mail. The fax number and mailing address is provided on the claim form that you can print.
G. Save Work Click on this button if you do not want to submit your claim right now but would like to save your claim for submitting later.

 

Note: Depending on their benefit elections, some users can also enter Health Care claims from this screen. These users may do so before or after entering a Dependent Day Care claim by clicking on the Enter Health Expense button. For step-by-step instructions on entering a Health Care claim, please see here.
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Upload Claim Receipts and Supporting Documentation
When you click on the Upload Claim Receipts to Attach to Your Online Submission button, you'll be directed to the FSA Claims Entry - Upload Supporting Documents screen. From here, you can attach scanned images of receipts, as well as other supporting documentation, for your eligible FSA expense. If you do not have a scanner, you can take clear pictures of your receipts with your cell phone, send them to yourself in an email, and then upload and save them to your computer to attach.
  • Click on the Browse button.
  • Select the file(s) for your FSA expense receipt or supporting document.
  • Click on the Open button to add item(s) to your list of files.
  • If you forget to select a receipt, repeat the above three steps for additional receipts and/or supporting documents.
  • Click on the Attach all Files to Claim button to upload your files to MyEnroll.com.
Note: To see the supporting documentation required for a Dependent Day Care claim, please review this guide.
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Submitting and Certifying Your Claim
After you have attached all of your supporting documents, you will return to the FSA Claims Entry page. From here, you can submit your claim by clicking on the Submit Claims for Processing button at the bottom of the page.

As soon as you click on the Submit Claim for Processing button to submit your claim, the FSA Claims Entry - Certify and Submit Claims notice will appear.

  • Read the notice and check the box at the bottom of the screen to certify your submission.
  • To finalize your submission, click on the Submit Claims button.
  • If you do not wish to submit your claim at this time, click on the Cancel button. You will go back to the FSA Claims Entry – Enter Expenses page.
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Congratulations you have just completed your Dependent Day Care Claim online!
To Look at your FSA Account History

You may log on to www.myenroll.com at any time to check the status of your FSA claims. After logging in to MyEnroll, select View Acct. Balances and History from the menu. Then, select the Claims & EOB History tab. Each receipt processed will be listed along with the payment status of "paid" "denied" or "pending." To find out why a claim is denied, click on the Denied link.
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If you have questions about your Debit Card or your FSA program, please contact us at 1-800-945-5513 or Info@BASusa.com. Your questions and feedback are important to us.
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